2020 Annual Report
Buckner is a third-generation, family-owned business led by President and CEO Terry H. Buckner. Terry’s grandfather, Elmer Ray founded the firm in 1936 during the Great Depression. The company was built on putting customer service ahead of profits and the tradition of placing the customer at the heart of every decision continues today. Customer service is just one reason Buckner has a client retention rate of 92%. Building a team of knowledgeable and experienced professionals has enabled Buckner to pursue a lofty mission: to provide the best customer experience by delivering outstanding service, exceptional value, and continual innovation.
Elmer Ray Buckner used to carry customer policies in his briefcase. Today, Buckner serves thousands of customers—from coast to coast and overseas—with the same personal attention to detail the company was founded on more than 80 years ago.
Headquartered in Salt Lake City, Buckner has seven offices in three states: Utah, Idaho, and Colorado. Growing from their founding team of three employees to the 180 employed today, the agency is one of the largest and fastest-growing in the western region. The full-service brokerage provides insurance, employee benefits, bonds and risk management. Buckner is a Top 100 Independent P&C Agency and has been listed as one of the fastest growing private companies in America.